Delivery is for Switzerland and Lichtenstein. For deliveries outside of Switzerland, please contact us at email@example.com for more information about costs and delivery times.
Deliveries are made by the Swiss Post Ltd.
The information concerning the delivery time is not contractual. Exceeding the delivery time shall not give rise to damages.
If Happy Dreams is unable to deliver the ordered products because one of its suppliers cannot fulfil its contractual obligations, happydreams.ch has the right to cancel the contract. In this case, the customer will be informed immediately of the non-availability of the product.
If the delivery cannot take place because the customer is not present at the delivery address provided and this despite a previously indicated delivery date, the purchaser will have to cover the costs of the failed delivery.
If your package arrives damaged, we invite you to refuse acceptance of the package. In this case, your package will be checked by the delivery service. You must also notify us of any transport damage within 2 days of receipt of your package on firstname.lastname@example.org.
For security reasons, Happy Dreams does not deliver to addresses with post office boxes.
2. Delivery charges
Delivery by post - Post Pac Economy is free of charge for orders over CHF 150.
Delivery by post - Post Pac Priority is free of charge for orders over CHF 400. Under this amount, the delivery costs are:
-Post Pac Economy at CHF 6.90 per order.
-Post Pac Priority at CHF 8.90 per order.
3. Delivery time
The delivery times indicated in these GTC are given as an indication. They are in no way a commitment.
The Buyer is obliged to accept any delivery of products, even if the delivery is received after the period indicated. Delivery in Switzerland takes 2-4 working days for Post Pac Economy and 1-3 working days for Post Pac Priority. To order abroad, you can contact our customer service at email@example.com. Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day.
Exceeding delivery times cannot give rise to damages. Fire, accidents and the impossibility of being supplied are considered as cases of force majeure discharging the seller from its obligation to deliver. The seller will keep the buyer informed in a timely manner of the cases or events listed above. In any event, delivery within the deadlines can only take place if the buyer is up to date with his obligations towards the seller.
If the Buyer does not take possession of the goods sent by post within 7 days, happydreams.ch may automatically consider the order as cancelled and recover the goods. If a purchase price has been paid, this will be returned to the Buyer after deduction of the costs associated with the return of the goods.
All our products are in stock and, if not, we will inform you of this by means of the note "Availability on request" located under the product description.
In the event that the desired product is "available on request", please contact us at firstname.lastname@example.org and we will inform you of the estimated delivery time.